My account - online forms
If you last used your account on or before Tuesday 1 August 2023 you will need to register again
What to do if you do not agree with a decision that we have made about your housing benefit, Council Tax support or Council Tax discretionary reduction.
What can I do if I think the wrong decision has been made?
If you think the decision we have made is wrong, you can ask us to reconsider. Let us know within one month of the date of the notification letter. We will look at the claim again and if:
Are there any decisions that cannot be disputed?
There are certain decisions that cannot be changed:
A landlord or agent can only dispute a decision about:
What can I do if I still don't agree with your decision?
After your claim has been reconsidered, if you still feel that the decision is wrong, you can make an appeal.
The appeal process is different for housing benefit and Council Tax support.
You must appeal within one month of us reconsidering the decision, by completing our online form. The appeal will then be heard by an independent tribunal service.
You must appeal directly to the Valuation Tribunal Service.
You can either call them on 0303 445 8100 or visit the website: