Universal Credit

Universal Credit is a working age-benefit which replaces housing benefit, job seeker's allowance income-based, employment and support allowance income-related, child and working tax credits and income support. 

What is Universal Credit?

Universal Credit is a working age benefit which replaces the following:

  • Income-based jobseeker's allowance
  • Income-related employment and support allowance
  • Income Support
  • Housing Benefit
  • Working Tax Credits 
  • Child Tax Credits. 

It was rolled out across the East Riding by Jobcentre.

Do not delay in claiming Universal Credit as claims are not normally backdated.

How do I make a claim for Universal Credit?

To make a claim for Universal Credit you need to complete an online application form:

Apply to make a claim for Universal Credit 

Before you start

Your session will time out and you’ll have to start again if you’re inactive for more than 20 minutes.

Make sure you have the following information before you start:

  • your postcode
  • your National Insurance number
  • details of the bank, building society or credit union account you want Universal Credit paid into
  • your rent agreement (if you have one)
  • details of your savings or other capital
  • details of any income that’s not from work, eg from an insurance plan
  • details of any other benefits you’re getting.

You might also need these details for people who live in your home, eg your partner.

It should take 20 to 40 minutes to complete your claim. Do not delay making your claim for Universal Credit as claims are not normally backdated.

If you’re successful, you’ll usually get your first payment 5 weeks after you made your claim.

If you pay council tax, you will also need to apply to make a claim for council tax support to the us.

The quickest way to apply for council tax support is by applying online:

Who do I contact for help making my online application?

If you need help to claim Universal Credit,  you can get assistance from Citizen’s Advice multi-channel access. Visit www.citizensadvice.org.uk for further information.

Help with claiming universal credit 

Universal Credit hotline

Please contact the Universal Credit helpline if you need help making your claim online:

Telephone: 0800 3285644

Textphone: 0800 3281344

The telephone lines are open from Monday to Friday, 8m until 6pm.

If you do not have access to the Internet at home, you can attend your local Jobcentre Plus office:

Jobcentre Plus (Beverley)

Crosskill House 
Mill Lane 
HU17 9JW

Jobcentre Plus (Goole) 

Mulberry House 
North Street 
DN14 5QB

Jobcentre Plus (Hessle)  

26 The Weir 
HU13 0RX

Jobcentre Plus (Bridlington)  

Crown Buildings 
Quay Road 
YO16 4LS

You can also use free WiFi at some our locations:

Free WiFi locations (Opens in new window) or find your nearest mutli-service centre.

I need help with budgeting my money and spending. Can you help?

We understand that some of our customers will need help managing their money as universal credit is paid monthly. 

We can help you to work out your total monthly income and your total monthly expenses by using our budgeting tool:

Budgeting tool (external website) 

When you have completed this we will tell you: 

  • what you spend your money on 
  • how to reduce your expenses 
  • how to maximise your income 
  • how we can help to pay off any debts 
  • how we can help you to save money for a time when you might need it.  

If you would like free and confidential help with budgeting from one of our benefit and debt advisors, simply email  benefit.takeup@eastriding.gov.uk  and we will then ring you to make an appointment to see how we can help you. 

East Riding Adult Learning Centres are teaming up with the welfare visiting team and customer services teams to offer local residents help with their IT and money management skills. Sessions that will be available at customer service centres will include:

Using Universal Credit 

A drop in session to give local residents the confidence to complete their Universal Credit Journal. Up to 4 sessions will be available to help local residents to complete this digital journal and signposting will be on offer to specialist support if needed. 

Money matters 

Get up to date information and help to understand a range of money matters. Those taking part will learn about budgeting, managing their Universal Credit payments and understanding key documents such as bank statements. These sessions will also provide you with further information as to where you can get more individual support. 

Adult Learning representatives will be available in customer service centres from July 2018.

How will I get paid?

Universal Credit is paid once a month in arrears into a nominated bank account. You can make an application for an interest-free advance payment if you are facing short-term financial need which is repayable over 12 months. Applications can be done online through your journal, or by calling the Department for Work and Pensions on the freephone telephone numbers above.

How do I report changes?

You must report all change online on the GOV.UK website, you can do this via the link below:

GOV.UK - Sign into your Universal Credit account (external website)

You should also tell us if you claim council tax support

Is there anywhere else I can get advice about Universal Credit?

Should you need any more advice regarding Universal Credit, the following webpage may be useful:

Understanding Universal Credit (external website)

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