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Housing benefit and council tax support

Your Money

On this page:

    Introduction

    The Your Money team is here to help anyone in the East Riding facing financial difficulties. They provide personalised support to residents who are having trouble with:

    • rent
    • council tax payments
    • repaying overpaid housing benefits.

    The team can help with:

    • affordable repayment plans
    • managing debt
    • budgeting advice
    • benefit checks, to make sure you are getting all the benefits and discounts you should
    • benefit claim support.

    Request an appointment

    Request an appointment with the Your Money team to see how we can help you with any financial difficulties you might be having:

    Contact the Your Money team using our online form

    You can also contact the team by:

    Email the Your Money team at yourmoney@eastriding.gov.uk
    Call the Your Money team on (01482) 394633

    We can also arrange appointments at customer service centres. Home visits are available if necessary.

    Customer Charter

    Please see the document below for further details of our service, and our commitment to our customers.

    Client Charter and Client Care (pdf 96kb)

    Advice Quality Standard (AQS)

    AQS white letters on orange square background

    The AQS is awarded to organisations that provide legal advice to the public. Organisations are audited every two years to ensure they are accessible, well-managed, and have skilled staff to meet clients' needs. East Riding of Yorkshire Council is AQS accredited.

    Income and budget support

    Below are some of the ways you might be able to:

    • increase the amount of money you have coming in
    • reduce the amount you have to pay out
    • manage your income.

    Help for households

    If you need financial support, or you are struggling to manage, our Help for households section provides a range of services that might help, including government and community support:

    For all Help for households information:

    Help for households

    Government help

    The government has many kinds of financial support for people and families who need extra help. This can include money if you’re not working, on a low income, or have a disability.

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    Email council.tax@eastriding.gov.uk
    Apply for a discretionary housing payment
    Search the discounts and exemptions directory
    Household Support Fund
    Breathing Space – more information on GOV.UK
    Universal Credit – more information and how to apply on GOV.UK
    Attendance Allowance – more information and how to apply
    Personal independence payment (PIP) – more information and how to apply on GOV.UK
    Disability Living Allowance (DLA) for children – more information and how to apply on GOV.UK
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    Check what you are entitled to

    It’s easy to check that you are receiving all the benefits and discounts you are entitled to. This will help to make sure you are getting the correct amount of money you are owed. It’s always worth checking because:

    • You could get more money
      You will be able to see if you are getting all the benefits you are entitled to.

    • It’s quick and easy The tool is simple to use and only takes a few minutes.

    • It’s confidential Your information is secure and private.

    Use one of the simple tools on GOV.UK to check if you can get further financial support:

    Benefits calculators on GOV.UK

    Help with council tax and rent

    If you don't pay your council tax you might get a reminder letter. If you still don't pay, you could have to go to court, and you might have to pay extra costs. In the worst case, your belongings could be taken away to pay the debt.

    You can contact the council tax recovery team for help and advice:

    Discretionary housing payment

    If you need extra help with housing costs or if you are having trouble paying your rent, you might be able to get extra money. This is called a Discretionary Housing Payment.

    To apply you will need to give details about you, your household, your income and any savings you might have.

    Council tax discounts and exemptions

    If you think you might be eligible for a council tax discount, or not have to pay council tax at all, our discounts and exemptions directory has all the information you need.

    Help with debt

    If you are having trouble paying back credit cards or loans, it can make it hard to pay other important bills like rent or council tax. You can contact the Your Money team using our online form:

    Contact the Your Money team

    Household Support Fund

    If you don't have enough money to pay for your daily needs, you can apply for a one-time payment through our household support fund scheme.

    Priority debts and non-priority debts

    Understanding the difference between priority and non-priority debts can help you manage your finances better, to avoid severe penalties. Priority debts are the most important debts because they cover your essential living costs and have serious consequences if not paid. These include:

    • mortgage or rent
    • secured loans
    • gas, electricity, and council tax
    • court fines.

    Non-priority debts are less important and include things like:

    • credit card or store card debts
    • unsecured loans including payday loans
    • unpaid water bills - your supplier can’t cut off your water supply
    • money you owe to family and friends.

    Citizens Advice

    Citizens Advice provides comprehensive unbiased help and advice about a wide range of life situations and problems. They have specialist debt advisors who can provide free, specialist debt advice:

    Citizens Advice - help with debt

    Budgeting help

    If you need help with budgeting, use the free Money Helper online budgeting tool.

    Requesting a hold on recovery action and fees

    The Breathing Space, the debt respite scheme, gives people with debt problems the right to legal protection from creditors for a limited time.

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    Universal credit

    Universal Credit is money from the government to help with living costs. You can get it if you’re not working or if you are on a low income. It replaces tax credits and other benefits.

    Find out more, including how to apply, on our Universal Credit page

    Attendance Allowance

    If you get the state pension and need help with everyday tasks because of an illness or disability, you might get Attendance Allowance. This money can help you pay for extra care.

    Personal independence payment (PIP)

    If you have a disability or long-term illness that makes daily life harder, you might be able to claim Personal Independence Payments. This money can help you pay for extra living costs.

    Disability living allowance (DLA) for children

    If you have a child under 16 who has a disability, you might get Disability Living Allowance. This money can help with extra care costs.

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