Our employability skills courses and qualifications are designed to support you to get a job, progress in your chosen field or prepare you for further study. Qualifications are based on what local employers are looking for. Courses run at different times throughout the year and some of the courses that are on offer are listed below.
To find out what's on offer right now please search for courses local to you on our course finder or contact your local centre.
Customer service - Level 1 award
You will work with others and take part in a range of activities designed to increase your confidence and help you to think about the type of jobs that need customer service skills. You will learn more about the skills needed on a day to day basis to deliver good customer service and understand what is meant by customer satisfaction and how to manage the needs and expectations of different customers.
Customer service - Level 2 award
This course is ideal to give you a greater understanding of customer service policies and procedures and the communication skills required to effectively deal with different types of customers. You will already hold a level 1 award or have substantial experience in the workplace.
Skills for retail - Level 1 award
Are you thinking about working in retail? Do you want to get some background knowledge before applying for jobs? This course will give you a broad introduction to the retail industry and will introduce you to the different types of retailers, their services and the job roles in the sector.
Getting started with online jobseeking
In this digital age, there are several different ways of finding and applying for work. On this course, you will learn how to find suitable jobs searching online. You will focus on your skills and experience to create a CV, learn how to adapt it for different jobs and consider what to include in a covering letter.
Developing online jobseeking skills
On this course, you will use your CV and covering letters to help you begin to complete online applications. There will be a particular focus on writing to a person specification and how to evidence your skills, knowledge and experience.
Moving on with online jobseeking
Begin to use social media to build an online professional profile. On this course, you will learn about LinkedIn, a popular professional networking site, and receive help to create a profile that will connect you with potential employers. You will also look at how Twitter and blogs can be used to build a professional presence online and consider privacy and safety issues with using social media.
Take a look at all personal development and employability courses on offer