Report a school transport incident
Alternatively, call 03456 445959 between 8:30am and 5pm from Monday to Friday.
Please note: you cannot report a Buswise school transport incident if the incident occurred over two months ago.
Are incidents reported anonymously?
You have the option to remain anonymous when reporting a Buswise incident.
All information given when reporting an incident is confidential.
Who can report incidents?
Anyone can report an incident, including pupils who travel on the bus, bus drivers, local residents, other passengers and parents.
How do I receive an update on the incident I have reported?
All incidents will be dealt with either by the school, the bus company, or the East Riding of Yorkshire Council transport team or a combination of all three. If you have left your contact details we will inform you of the outcome of the investigation.
Is CCTV footage used to deal with incidents?
Yes. Some buses have CCTV and this footage can be used as evidence during an investigation of an incident. CCTV is operated in accordance with our CCTV protocol.
Only authorised officers are able to view CCTV footage. Depending on the seriousness of the incident this may be council officers, bus company staff and the police.
Can I report the incident directly to the school?
No, all incidents must be reported using the hotline number 03456 445959 or the online form.
This ensures that all incidents are recorded accurately and dealt with appropriately.