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School transport issue - Buswise

Buswise is a partnership between the council, schools, parents, pupils and local bus companies. This partnership will work together to ensure that everyone has a safe and pleasant journey using either the school bus or public transport.

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What is Buswise?

Buswise provides a safe and pleasant journey to pupils who use school transport. It’s a partnership between the council, schools, parents, pupils and local bus companies. This partnership works together to ensure that everyone has a safe and pleasant journey using school and public transport.

What are the behaviour rules on school transport?

Behavioural expectations on school and college transport:

  • Sit down immediately, put your seat belt on, if available, and remain in your seat for the whole journey
  • Keep all your belongings to yourself and do not throw objects inside or outside the transport
  • Refrain from eating or drinking in the transport
  • Use socially-acceptable language
  • Speak quietly and do not distract the driver
  • It is an offence to smoke or vape in confined spaces, therefore smoking and or vaping on our transport is not permitted
  • Treat other passengers and the driver with respect at all times, verbal and/or physical bullying and harassment will not be tolerated
  • Respect the vehicle, damage and/or interference with the vehicle is prohibited
  • Respect the property of others and do not interfere with it in anyway
  • Listen to and follow the instructions of the driver and the teacher in charge when you arrive at/leave your school or college
  • Behave in an appropriate way and do not put others at risk.

What happens if the acceptable behavioural guidelines are not adhered to?

Our aim is always to make sure every student has a safe, calm and positive journey. Most students use school transport responsibly, and we appreciate the effort you make to help keep everyone safe.

However, if a student chooses to behave in a way that is unsafe or unacceptable, the council may have to take action to protect the safety of all passengers.

All behaviour concerns are managed in accordance with the following guidance:

Parental guidance - Suspension and withdrawal of school and college transport for unacceptable behaviour (pdf 168kb)

Minor incidents

For a first, minor incident, a positive reminder is usually all that is needed.

A warning letter will be sent to both the pupil's home and the transport operator so everyone is aware and can work together to support improvement.

Serious incidents

More serious behaviour may lead to a temporary ban from school transport, not normally more than 10 days depending on the seriousness of the incident and the safety risk involved.

Our hope is always that students learn from the incident so they can return to transport safely and confidently.

Incidents on safety grounds

If behaviour raises significant safety concerns, the council may decide it is not safe to provide transport.

In these cases, parents will need to make their own school travel arrangements.

Please note: parents can make a representation against a suspension, in accordance with the suspension and withdrawal guidelines.

Paying for damages

If a pupil causes damage to a vehicle, they and their parents will be responsible for paying for repairs. We always encourage students to take care of the transport they use each day.

Police involvement

If an incident is serious enough, it may be referred to the police for investigation and possible prosecution.

This step is always taken with great care and only when justified.

How do I report a Buswise incident?

Report a school transport incident

If you have a problem completing the form please call 03456 445959, 9am to 4pm Monday to Friday.

Please note: you cannot report a Buswise school transport incident if the incident occurred over two months ago.

Are incidents reported anonymously?

You have the option to remain anonymous when reporting a Buswise incident - just make sure you are not logged into your account.

All information given when reporting an incident is confidential.

Who can report incidents?

Anyone can report an incident, including pupils who travel on the bus, bus drivers, local residents, other passengers and parents.

How do I receive an update on the incident I have reported?

All incidents will be dealt with either by the school, the bus company, or the East Riding of Yorkshire Council transport team or a combination of all three. If you have left your contact details we will inform you of the outcome of the investigation.

Is CCTV footage used to deal with incidents?

Yes. Some buses have CCTV and this footage can be used as evidence during an investigation of an incident. CCTV is operated in accordance with our CCTV protocol.

Only authorised officers are able to view CCTV footage. Depending on the seriousness of the incident this may be council officers, bus company staff and the police.

Can I report the incident directly to the school?

No, all incidents must be reported using the hotline number 03456 445959 or the online form

This ensures that all incidents are recorded accurately and dealt with appropriately.

How do I find more information about council-operated school/college bus routes?

Search council operated school and college bus routes and times

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