How the Lifeline and responder service can help you remain independent at home using assistive technology.
If you feel that you may need further support to help you live independently within your own home, then our Lifeline and responder service may be able to help.
The Lifeline and responder service has a range of assistive technology which may be able to help you live independently within your own home. Should you require an emergency service, our Lifeline control centre is available 24 hours a day, seven days a week, 365 days a year and they will alert the appropriate emergency contacts or services as required.
The Lifeline and responder service is run by East Riding of Yorkshire Council and available to residents of the East Riding. It is monitored by a dedicated Lifeline control centre 24 hours a day, seven days a week, 365 days a year.
The Lifeline and responder service provides a communication link between yourself whilst in your home and the Lifeline control centre, so that in an emergency, trained Lifeline control operators can respond and take the most appropriate action.
Depending on the service you require and your personal circumstances you will be provided with a Lifeline unit and a pendant to wear when you are in your home. When you activate the red button on either device in an emergency, a call is sent to the Lifeline control centre alerting them that a response is required.
Your Lifeline equipment is to enable you to initiate a response in an emergency situation. An emergency situation can include contacting:
An emergency situation can include:
There are no eligibility criteria for the Lifeline service.
The service is available to anyone, of any age, who would like to feel safer, more protected and independent in their own home.
The system can provide benefits for:
The cost depends on the type of support you require.
Please note: the charges below cover the Lifeline and responder service only. Additional fees are charged for the rental of the assistive technology equipment and sensors, if you decide to rent any.
This response service includes an emergency response from the Lifeline and responder service, such as sending someone to your home if you need help, when your nominated contacts are not available.
Cost: £22.50 per month
This response service includes contacting your nominated contacts when you need help. This type of Lifeline and responder service requires a minimum of two emergency contacts living within a 45 minute radius of your home, as they would be required to respond to any emergency.
Cost: £14.50 per month
After you decide which Lifeline and responder service is appropriate for your situation and which assistive equipment you wish to purchase, our telecare support service will contact you to arrange an appointment for our Lifeline technicians to attend to set up a direct debit for your monthly payments and install the relevant equipment.
In addition to the Lifeline pendent, you may choose to add extra equipment, such as motion sensors and smoke alarms. When the sensors or alarms are activated, the Lifeline control centre is alerted. This means that if for some reason you are unable to press the red button on your Lifeline devices, or are unaware of the danger, we can still respond and send help.
Some of the equipment available includes:
The cost for some of the assistive equipment available is shown below:
Raises an instant alarm call if it detects smoke, ensuring any potential fire situations are always responded to.
Cost: £1.00 per month
Detects low, high or rapid rate of rise of temperature within a property and raises the appropriate alert.
It provides an early warning by raising an alert of potential flood situations in the home.
Fitted near a door, this discreet button can be used to call for assistance when a stranger requests entry into a home.
It vibrates to alert a sleeping user to a potentially dangerous situation such as a fire.
An alarm button and quality watch combined encourages telecare users to wear their personal trigger throughout the day.
It warns of dangerous carbon monoxide levels within a property allowing the appropriate action to be taken.
Cost: £1.50 per month
It automatically detects a serious fall and raises an alert. It can also be used as a personal trigger.
Placed between a mattress and a top sheet, this sensor provides immediate warning on detection of moisture.
Cost: £3.50 per month
It provides an early warning by alerting that the user has left their home and not returned within a predetermined time parameter. It’s ideal for people with dementia and their carers.
Cost: £4.00 per month
It provides warning of epileptic attack whilst in bed.
Cost: £8.00 per month
If you require any other assistive technology for a very specific reason please contact the Lifeline and responder service to discuss your requirements.
Telephone: (01482) 396040
To access the Lifeline and responder services, complete the Lifeline and responder services form below:
Apply for Lifeline and responder services
After you submit the form, we will contact you to arrange a home visit. You will receive advice on the most appropriate equipment for your needs.
Installation of the equipment you requested may be completed at the time of the visit, or arranged for a later date.
For more information, contact the Lifeline and responder service:
To cancel you existing Lifeline agreement it must be placed in writing to the Lifeline and responder service:
East Riding of Yorkshire Council Lifeline Control Centre 47 – 49 Manorfield Road Driffield YO25 5JE
Tel: (01482) 396040
To set up the Lifeline responder service you will need the following information:
Yes, please see below:
Lifeline annual report 2019-20 (pdf 136kb)
You can request the Lifeline and responder service on behalf of a friend or a relative by completing the form below:
Apply for Lifeline and responder services
Alternatively, you can visit your nearest customer service centre.
You may be able to receive free equipment, such as handrails, to make access around your home easier and safer. To find out more, visit the maintaining independence at home page.
The Falls Clinic (East Riding) provides a risk assessment service for individuals who need medical attention because of a fall and those who report recurrent falls in the past year.
Find out more by visiting the Humber NHS - Falls Clinic (external website).
For falls-related enquiries contact our Falls Service:
Tel: (01482) 478809 / (01482) 861802
Helpline telephone: (01482) 672116
The Falls Service are based at:
East Riding Falls Service East Riding Community Hospital Swinemoor Lane Beverley HU17 0FA
Sign up for the latest news and updates from East Riding of Yorkshire Council.
We will use GovDelivery to send you emails, it is secure and you can choose to stop receiving emails at any time. Find out more in our Privacy notice.