Emergency duty

Information on what the emergency duty team does and how to contact them. 

What does the emergency duty team do?

The emergency duty team provides an out of hours, county wide, emergency service and aims to provide support and safeguarding services at a time of crisis, and to ensure agencies, carers, service users and the public have a key point of contact when day time teams are not available.

Staff are highly experienced with a wide range of qualifications, all have social work degrees and most of those working with adults are also approved mental health practitioners.

There are two staff on duty at any time out of hours to cover the whole of the East Riding. Consequently, only emergencies and crises are dealt with to ensure the safety of the person in the short term. Additional work is passed on to the day time teams to pick up the following day, if appropriate.

How do I make a referral to the emergency duty team?

Referrals to the emergency duty team can be made either by telephone or email. 

Tel: (01377) 241273

Email:  emergency.duty.team@eastriding.gov.uk

All calls are received via Lifeline so that work can be prioritised and there is an immediate response to callers. The caller will be asked for basic details of the incident and person they are concerned about, which will then be followed up by an emergency duty team worker on duty.

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