Support and protection for children and young people (0-19 years)

If you are worried about a child or a young person, you can contact the Early Help and Safeguarding Hub (EHaSH) to talk about your concerns and receive advice. Information on what happens when you contact EHaSH, who we share information with and how to follow up on your enquiry. 

What do I do if I’m worried about a child/young person?

If you are worried about a child or a young person or think that they might be at risk of harm, abuse or neglect, you can contact the Early Help and Safeguarding Hub (EHaSH) to log your concern and receive advice:

Tel: (01482) 395500

Email: childrens.socialcare@eastriding.gcsx.gov.uk

Still not sure if you should contact us?

If you are worried that a child or a young person is being affected by:

  • domestic violence
  • abusive/exploitative relationships
  • behaviour, emotional well-being and/or mental health
  • alcohol and/or substance misuse
  • gambling or gaming addiction
  • welfare and benefits
  • bereavement and separation.

EHaSH can signpost you onto services that could support you and your family through the challenges you face.

Making an enquiry or a referral as a professional?

Professionals contacting EHaSH will be asked to follow up their telephone enquiry in writing using the confirmation of referral form. This should usually be done within 24 hours of raising the concern.

Download the confirmation of referral form below. Instructions on what to do after you fill the form are given on the top of the document. 

Confirmation of referral form (word 68kb)

How do I contact the Early Help and Safeguarding Hub (EHaSH)?

During office hours:

Monday to Thursday 9am-5pm

Friday 9am-4.30pm

You can contact EHaSH on:

Tel: (01482) 395500

Email: childrens.socialcare@eastriding.gcsx.gov.uk

Outside of office hours, please contact the emergency duty team:

Tel: (01377) 241273

Email: emergency.duty.team@eastriding.gcsx.gov.uk

Is the child in immediate danger?

Call the police on 999.

What will happen when I contact EHaSH?

EHaSH will listen to your concern and decide what action needs to be taken. To help make the right decision, EHaSH may need to gather and share information with other services including:

  • the police
  • education services  
  • health services.

If safeguarding action is required

If there is a concern that the child or a young person has been harmed or is at risk of harm,  EHaSH will share the information with one of the local safeguarding teams to consider what child protection arrangements need to be put in place.

If safeguarding action is not required

If support isn’t required from one of the local safeguarding teams, EHaSH may decide that an early help assessment, previously known as the Common Assessment Framework (CAF), may be helpful in identifying any additional needs to inform next steps.

If it is felt that a CAF may not initially be appropriate, then EHaSH will seek your permission to forward the information on to other services including:

Can information be shared without my permission?

Sometimes. EHaSH would normally need your permission to share the information with other services. However, your information may be shared without your permission if:

  • someone is being harmed or may be at risk of harm


  • the information may help to stop or solve a crime.

Professionals contacting EHaSH should have spoken to you first to make you aware of their concerns and seek your consent. The only exception is if the professional is concerned that seeking your consent may increase the risk of harm to the child or young person.

How will I know what has happened to my enquiry?

EHaSH will contact the person making the enquiry to let them know the response. This could be by telephone or in writing.

How do I make a complaint, make a suggestion or give a compliment?

Children’s support and safeguarding services are committed to providing quality services. We need to hear from you if you have any complaints, suggestions or compliments about the service received.

If you are not happy about the service you have received, raise this with the team who responded to your enquiry.

If you are still not happy, you can make a complaint by contacting the customer relations team on:

Tel: (01482) 396422

Email: customer.relations@eastriding.gcsx.gov.uk

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