How FISH can help you

The Families Information Service Hub (FISH) can offer a wide range of information, advice and support to parents and carers across the East Riding. 

What is FISH (Families Information Service Hub)?

The Families Information Service Hub is known as FISH.

The friendly, helpful FISH team operates a helpline offering free, impartial information for young people, parents and carers and professionals who have a role in supporting families.

FISH is a 'one-stop-shop' where you can get details of services in the East Riding for children and young people aged 0-20 years.

Browse the Family Services Directory   

What can FISH do for me?

Talk to us about the following:


Where to look for information about activities across the East Riding including sports clubs, parent/toddler groups, leisure centres, uniformed groups such as Brownies and Scouts and much more. 

Families Information Service Hub

FISH are responsible for providing information to families of children and young people and the professionals who support these families. You can find information about the following areas: 

Browse the Family Services Directory  for access to these services

Two Year Old Funded Places (2FP) - childcare funding for 2-year-olds

Information, advice and guidance about the new scheme, who can apply for 15 hours of funded childcare for their 2-year-old and where you can access those hours.

Funded Early Education (FEE) - childcare funding for 3 and 4-year-olds

All 3 and 4-year-olds are entitled to 15 hours of funded childcare per week during term time from the term after their third birthday. 

Some 3 and 4-year-olds may be entitled to 30 hours - an additional 15 hours per week.

Other ways of paying for childcare

Read about additional ways of helping with the costs of childcare, including working tax credits and tax-free childcare.

Looking after your child with additional needs

Talk to FISH about what support is available for parent carers of children with additional needs by calling (01482) 396469. They can put you in touch with one of the SENDIASS Officers who will look at what activities, support and services are available in your area. 

SENDIAS (Special Educational Needs and Disabilities Information Advice Support) Service

The SENDIAS service provides impartial, confidential information, advice and support to parent carers of children aged 0-25 with special educational needs who live in the East Riding. Visit the Local Offer website for support with special educational needs.


LOOK AHEAD is a service for parent carers of children aged between 0-25 years with Special Educational Needs and Disabilities (SEND).

Read more about LOOK AHEAD.

Looking for childcare

Up-to-date information on Ofsted registered childminders, day nurseries, pre-schools, out of school clubs, nursery classes, nursery schools, and creches. Read more about finding a childcare provider.

Sure Start Children's Centres

What is a children's centre, how they can help, what activities and support are on offer and how to find your local centre.

Working with Children

Information for existing or new childcare settings including how to become a registered childminder.

Where can I find out more about emotional health and wellbeing?

The Family Service Directory is a one-stop shop where you can find the information you need to support children and young people, whether you are a professional working with children and young people, or you are a parent/carer, friend or young person yourself.  

The Family Service Directory has information on services which can help with: 

  • ADHD
  • anxiety
  • attachment difficulties
  • depression
  • eating disorders
  • substance misuse
  • self-harm
  • psychosis
  • and many other services.

Family Service Director (external council website)

What other support is available?

There are many local and national services that can offer advice and support to parents. If you would like help finding the right service or organisation to help you and your family please contact FISH:

Tel: (01482) 396469

Email: fish@eastriding.gov.uk

Alternatively, you can browse the FISH directory to search for childcare, support and services.

Early Help and Safeguarding Hub (EHaSH)

  • If you're worried about a child/young person or think they might be at risk of harm, abuse or neglect, you can contact EHaSH to discuss your concern and receive advice.
  • If you're concerned that the child/ young person is being affected by; domestic violence, abusive/exploitative relationships, behaviour, emotional well-being, mental health, alcohol and/or substance misuse, welfare and benefits, bereavement and separation, EHaSH can provide advice and signpost on to other services. 

Please note: this is not an exhaustive list 

You can contact EHaSH on:

Email: childrens.socialcare@eastriding.gov.uk 

Tel: (01482) 395500 

Youth and family support

The youth and family support service is available to help young people aged 9 -19, or up to 25 years if you have learning difficulties or a disability. 

You can contact the youth and family support service by: 

Email: yfs@eastriding.gov.uk 

Tel: (01482) 392824 

Aged 14 or over?

Take a look at the Log On Move On website which has training and learning opportunities across Hull and East Riding:

Log On | Move On (external website)

What is the East Riding SEND Local Offer Bulletin and can I receive it?

Are you a professional or practitioner who works with children and young people?

The East Riding SEND Local Offer Bulletin is full of information about events and activities across the East Riding to help professionals support and advise the families they are working with. Visit the page via the link below then scroll down to the bulletin.

SEND Local Offer Bulletins) (external council website)

How can I contact FISH?

You can contact the FISH team in the following ways:

By post:

Room FS32
County Hall
Cross Street
East Riding of Yorkshire
HU17 9BA.

By telephone:

Tel: (01482) 396469  Monday - Thursday 8.30am - 5.00pm, Friday 8.30am - 4.30pm.

By email:

Email: fish@eastriding.gov.uk


We hope we answered your enquiry promptly and to your satisfaction.

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