Community trigger is a way that you can ask the East Riding of Yorkshire Council, Humberside Police, local clinical commissioning group or your registered social landlord to review their responses to complaints of anti-social behaviour (ASB).
If you have already reported anti-social behaviour to Humberside Police, your registered social landlord, your local clinical commissioning group or the East Riding of Yorkshire Council and the problem has not been resolved, you can use the community trigger to ask for a review of your case if:
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an individual has reported at least three incidents of anti-social behaviour to the Local Authority, Police, a registered Housing Provider (Social Landlord) co-opted into the process and/or local Clinical Commissioning Group in the last six months and they consider there has been no action taken or insufficient action has been taken given that they have had a reasonable time to respond.
This is known as ‘the threshold’. Account may be taken of the persistence of the antisocial behaviour, the harm or potential harm caused the adequacy of the response and whether it is hate-motivated.
ASB can include any of the things listed in the answer to the ‘What is anti-social behaviour?' question.
Anyone can activate the trigger, not just the victim. This may be a family member, carer, MP, councillor or friend for example. The victim can be an individual, a business or a community group.
The community trigger has been designed to make sure that partners work together to try to resolve your ASB complaint. We talk about the problem, share information and act together to try and resolve it.
It doesn't replace organisations' own complaints procedures and you still have the opportunity to complain to the ombudsman or Independent Police Complaints Commission if you are unhappy about the service you have received from an individual officer or service.
How to activate the community trigger
If you have complained about ASB to us, Humberside Police, your local clinical commissioning group or your registered social landlord and want to activate the community trigger, you can contact the manager of the anti-social behaviour team at the East Riding of Yorkshire Council and say that you want to activate the community trigger. We will consider whether your request meets the threshold so please think about this before making the request. If it does, we will review action taken by all agencies to address the ASB that you have reported.
You need to provide details of each time you have complained, to who (name, organisation and incident reference number - if you have one) and details of the anti-social behaviour.
You can do this by simply sending an email to safe.communities@eastriding.gov.uk.
Post
Write to:
Manager, anti-social behaviour team
East Riding of Yorkshire Council
County Hall
Cross Street
Beverley
HU17 9BA.
In person
Book an appointment at a customer service centre.
Phone
Telephone the anti-social behaviour team on (01482) 396380.
What happens next?
Once you have asked for a community trigger review the manager of the anti-social behaviour team will contact the agencies involved and ask them to provide details of your complaints. A minimum of two people from two different agencies decide if the threshold for review is met. You are then informed of their decision and are given reasons if the criteria to review your case have not been met.
If the threshold is met, a manager is allocated to your complaint and it is reviewed within 28 days. A meeting takes place between the appropriate agencies which may include the anti-social behaviour team, Humberside Police, the housing department, Environmental Control, registered housing providers, and other partners (if they are involved). During the meeting they discuss the anti-social behaviour and what actions have been considered and taken, they will also make recommendations of how the problem may be resolved. You will be informed of the outcome and where further actions are needed an action plan and timescales will be discussed with you.
If you are unhappy with the decision you can appeal to the housing services group manager at the East Riding of Yorkshire Council. They let you know of their decision within 28 days and if your appeal is successful they refer it back to the group for further review.
Requests to activate the Community Trigger and the response
For the period 20 October 2021 to 19 October 2022
- The number of applications to activate the trigger - 14
- The number of times the threshold for review was not met - 5
- The number of anti-social behaviour case reviews carried out - 9
- The number of anti-social behaviour case reviews that resulted in recommendations being made - 9
Data for all years is shown below. No applications to activate the community trigger prior to 2017/18.
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Applications to activate the community trigger | 2017/18 | 2018/19 | 2019/20 | 2020/21 | 2021/22 |
Number of applications to activate the trigger. | 2 | 2 | 3* | 18* | 14 |
Number of times the threshold for review was not met. | 0 | 0 | 0 | 2 | 5 |
Number of anti-social behaviour case reviews carried out. | 2 | 2 | 2 | 15 | 9 |
Number of anti-social behaviour case reviews that resulted in recommendations being made. | 2 | 2 | 2 | 13 | 9 |
* In 2019/20 and 2020/21, one application was withdrawn.