My account - online forms
If you last used your account on or before Tuesday 1 August 2023 you will need to register again
How to register as disabled, accessing disabled toilets and how to register as deaf or blind.
How do I register as disabled?
To register as being disabled, you will need to visit a customer services centre or telephone them on (01482) 393939.
The customer service advisor will pass your details on to adult social care services. Once a referral is made, you will be contacted and may have to undertake an assessment to establish what services would best suit you.
If you have a child you would like to enter onto the LOOK AHEAD disability register, please contact the Families Information Service Hub (FISH) or visit the East Riding of Yorkshire Local Offer website.
FISH (Families Information Service Hub) is a friendly and helpful team that operates a helpline offering free, impartial information for young people, parents/carers and professionals who have a role in supporting families in the East Riding of Yorkshire.
FISH can be contacted on:
Tel: (01482) 396469
How do I get a Radar Key to access disabled toilets?
You will need to visit a customer service centre or call them on (01482) 393939, who will arrange for a key to be provided.
You will be required to provide proof of your disability or health issue that requires you to need access to disabled toilets. Radar Keys are not just available to people with disabilities, you may be able to purchase a key if you have a health issue that requires you to use a toilet more frequently.
There is a non-refundable charge of £2.50 for this service. This can be paid at any customer service centre by cash, credit/debit card or cheque.
How do I register as deaf or blind?
You will not need to register directly with the council, as we will be informed via a referral from your hospital consultant.