Hull and East Riding Citizens Advice Bureau

Where can I get free legal advice?

The Hull and East Riding Citizens Advice Bureau (CAB) provides free, confidential, impartial and independent advice and information on a wide range of subjects including debt, money advice, benefits, employment, housing, relationships and family, consumer, travel, tax, health, immigration and discrimination problems. This can be accessed through face to face, phone, letter and email methods.

Our Advisers can help with benefit checks, completing complex forms, negotiating with third parties such as the DWP or creditors, writing letters to the Council, employers, Landlords, and providing information and advice to enable clients to move their issue forward. Our approach is client centred and underpinned by a commitment to quality and diversity.

Services are available at 12 locations – from 3 permanent offices at Beverley, Bridlington and Goole and 9 outreach locations covering many centres of population in the East Riding including Holderness, the Wolds, Pocklington, and Haltemprice.

Find your nearest customer service centre 

What sorts of issues can we help with?

The CAB can offer advice and assistance on almost any subject, including:

Debt

Dealing with money issues can sometimes be off-putting, but if you don’t understand how things like credit or mortgages work, you could end up losing out financially or getting yourself deep in debt.

But you can avoid losing money and getting into debt if you have the right information to make informed choices. The CAB offers advice and information including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape.

Welfare benefits

Benefits can be a minefield of issues if you are not sure what you are eligible to claim or how to go about making a claim. Many people do not claim the benefits that they are entitled to simply because they are not aware of them or how to access them.

The CAB provides advice and information on benefits and tax credits, council tax and housing costs, national insurance, arrears and issues with benefits.

Other areas of advice

Whatever information you are looking for or advice you need, the CAB will either be able to provide it for you or direct you to a service that can.

Other common areas covered by this comprehensive generalist advice service include: 

• employment
• housing
• consumer problems
• tax and utilities issues
• general legal matters
• discrimination and equalities issues
• health-related problems
• family issues
• immigrations issues
• and much more!

How do I contact the CAB?

If you need free, confidential, expert advice, contacting us is simple.

By phone or email

Tel: 0300 3300 888 
Monday to Friday 9am – 4pm 
(Calls charged at local rate)

Email: e-advice@hull-eastridingcab.org.uk

In person

Drop into your nearest advice centre:

Bridlington

5a Prospect Arcade 
Bridlington 
East Yorkshire 
YO15 2AL 
Tuesday, Wednesday and Thursday, 9am – 4pm

Goole

80 Pasture Road 
Goole 
East Yorkshire 
DN14 6HD 
Monday, Wednesday and Friday, 9am – 4pm

Beverley

100 Lairgate 
Beverley 
East Yorkshire 
HU17 8JQ 
Tuesday and Friday, 10am – 4pm

Outreach Sessions

Outreach sessions are by appointment only. 

Opening Times and Outreach sessions (pdf 265kb opens in new window) 

You can make an appointment at your nearest East Riding of Yorkshire Council customer service centre:

Find your nearest customer service centre

Is there a cost for this service?

The services provided by the CAB are free of charge. However, on occasion they may suggest you make an appointment for advice from elsewhere, such as with a solicitor, which could involve a cost to you. 

The CAB are:

Independent - acting in the interest of clients, without influence from outside bodies.

Impartial - treating all clients with the same respect and same commitment.

Confidential - they will not pass on anything a client tells them - or even the fact that they have visited the CAB - without their permission.

Free - no-one has to pay for any part of the service they provide.