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Rural community transport

A service designed to help people with unmet transport needs in rural areas.  In particular residents or groups of people who have difficulties in accessing employment, services or facilities due to lack of transport provision.

Who is the service for?

The service is designed to help people with unmet transport needs in rural areas.  In particular residents or groups of people who have difficulties in accessing employment, services or facilities due to lack of transport provision.

How will the service work?

The service will aim to help residents with transport needs to identify and use existing bus networks, where these may be appropriate. It will also assist communities who want to actively assess and evidence local demand for improved bus or Community Transport services, through local travel surveys etc.  

The service will put residents with unmet transport needs in touch with Community Transport providers who may be able to assist them. By understanding the needs and looking at possible service amendments or enhancements it may be possible to find a solution that is feasible and affordable for both parties.

What transport options are available?

A range of options may be available, depending on the circumstances involved. Community Transport Operators now cover all of the East Riding, providing both individual and group transport options. A Car Sharing scheme and a ‘Wheels to Work’ moped loan scheme also operate across the area.

The East Riding of Yorkshire Parish Toolkit

With help communities can identify the actual issue and implement a workable solution that best fits their community.  The East Riding of Yorkshire Parish Toolkit can show communities how they could tackle a transport issue in their community in a straightforward and practical way.

If you feel your community, organisation or group might have an unmet transport need in your parish and you would like some help to define the issue and look at realistic solutions then the Toolkit might be able to help:

The East Riding of Yorkshire Parish Transport Toolkit Revised October 2015 (pdf 2mb opens in new window)

For further information, please contact the Rural Team on:
Telephone: (01482) 391691 or
Email: rural@eastriding.gov.uk

Does the service include current commercial or supported bus services?

It will not deal with queries or complaints about the frequency or standards of existing commercial or supported bus services. Queries of this nature should be directed to the bus operator or to the council’s Passenger Transportation Unit.

Is there a Community Transport Strategy for the East Riding of Yorkshire?

The East Riding of Yorkshire Community Transport Strategy 2013-2016 has been designed to help the many rural communities and individuals who do not have a private car or live in an area with appropriate public transport to attend essential services and social activities that they would otherwise find difficult to access.

The strategy sets out a clear vision for consolidation and growth of community transport in our area.  This vision is based on detailed analysis of the East Riding of Yorkshire Community Transport Operators Network’s current level of provision, and to further extend its services to the ‘hardest to reach’ groups and individuals in our communities.

The three main objectives of the Community Transport Strategy are to:

  • clearly define the role of community transport in the East Riding’s public transport mix and establish the scope for sustainable expansions of the sectors’ services over the next five years

  • identify new markets for community transport services based on analysis of local needs, and develop a strategy for reaching and meeting those needs

  • ensure a sustainable future for community transport operators through developing a balanced not-for-profit business model based on social enterprise activity and other more traditional funding mechanisms:  

The East Riding of Yorkshire Community Transport Strategy 2013-2016 (pdf 1.98mb opens in new window)

For further information, please contact the Rural Team on

(01482) 391691 or email rural@eastriding.gov.uk

How do I find out more?

To find out more you can contact the Rural Team to ask for advice and assistance about unmet rural transport needs:

  • In person, registering your request at one of East Riding of Yorkshire Council’s Customer Service Centres
  • By telephone, through ringing the council’s Rural Team  (01482) 391691
  • By completing the online 'contact us' form on the right hand side of this page.

What is the Wheels to Work Scheme?

The Wheels to Work Scheme is a vehicle loan scheme which aims to help people aged 16 years or older living in rural areas, get to work or training. If you are eligible we will provide you with a 50cc, 110cc or 125cc scooter for up to a year.

In addition, a fleet of new e-bikes are available, funded by the Department of Transport as part of the Get Active East Riding programme. E-bikes are available to East Riding residents aged 16yrs or older to access work or training or be more active.

For more information visit the Wheels to Work Scheme page.