A Private Hire Operator (PHO) licence is required to take all customer bookings and dispatch private hire vehicles to customers.
Licences are issued to an individual/individuals or companies and relate specifically to the address of a licensed private hire office. The licences are not transferable between individuals or to companies or to an alternative address.
If an application is made by a registered company or partnership, all details relating to directors of that company or all partners must be provided in order to determine if the operator is fit and proper to hold such a licence.
All bookings for private hire journeys carried out by private hire vehicles must be taken through the licensed PHO booking office, known as the 'operating base'.
Private Hire Operators can operate from either their home address (1-2 PH Vehicles maximum) or from offices open to the public.
On 1 April 2022 the council's taxi and private hire licensing services policy was reviewed and parts of the revised policy were approved for immediate implementation by the Cabinet. This included the licence conditions attached to the grant of your Private Hire Operator's licence.
Please find these available below: