My account - online forms
If you last used your account on or before Tuesday 1 August 2023 you will need to register again
Benefits and financial support for tenants and low income households such as the Household Support Fund, Universal Credit, Housing Benefit, Council Tax payment support and the council's Emergency Assistance Scheme.
Are you entitled to benefits?
Use our simple Benefit Calculator to find out if you might be entitled to receive benefits. Enter information such as your salary, number of children and pension contributions, and the calculator will tell you how much money you could receive each week:
Household Support Fund
The government's Household Support Fund will help vulnerable households with the rising cost of energy bills and food. Grants will be awarded to eligible residents, by the council, from the fund.
The Healthy Homes scheme can provide money to help with the cost of repairing or replacing your household's heating system. The scheme is available for both owner occupiers, and private tenants who are responsible for repairing the property's heating system.
You may be eligible for a Healthy Homes payment if someone in your household has a long-term health condition which is made worse by the cold or damp, and you are in receipt of any of the following benefits:
Find out more information about how you can protect your home from condensation, damp and mould.
Humber & Wolds Rural Action - help with heating oil costs
If you use oil as the main heating fuel for your home, you may be eligible for support from Humber & Wolds Rural Action (HWRA) toward the increasing cost. To see if you are eligible, and for details on how to apply, visit:
Please note: after you have applied, HWRA will contact you to discuss how they might be able to help. They run this offer via the YORSwitch bulk oil buying scheme. HWRA will award grants to help towards the cost of heating oil to eligible East Riding residents. This will include free membership to the YORSwitch scheme for the first year (normally £20 per year).
Council Tax support
If you need help to pay your Council Tax, whatever your age and circumstances, you should find out if you can apply for Council Tax support:
If you are making a new claim for Universal Credit, you can claim Council Tax support at the same time. You must indicate on your Universal Credit claim that you pay Council Tax. This will ensure that the council automatically receives your Council Tax support claim.
If your Universal Credit claim is refused, you will have to make a separate claim for Council Tax support.
Help with Council Tax payments
If you are eligible, there are many discounts and exemptions that can help reduce your Council Tax payments.
If you cannot afford to pay your Council Tax bill monthly, you could pay weekly, every 2 weeks or spread your monthly payments over the full year:
Housing Benefit can help you pay your rent if you're unemployed, on a low income, or claiming benefits. However, this is being replaced by Universal Credit and only certain people can make new claims for Housing Benefit:
If you aren't eligible, but are of working age, you should apply for Universal Credit instead.
Our YOUR money team can help you find out if you're eligible and how to apply.
Discretionary housing payment
If you are currently claiming Housing Benefit, or the housing element of Universal Credit, and you still have some rent to pay, we might be able to offer you a discretionary housing payment (DHP). This is a short-term payment from the council to help cover some housing costs.
Emergency assistance scheme
The council's emergency assistance scheme can help residents with the cost of food, gas and electricity, and other essential items:
The Department for Work and Pensions (DWP) determines who can get Universal Credit. The monthly payments are to help with your living costs. If you are in receipt of Universal Credit you may also be able to apply for additional financial assistance from us. This may include Council Tax support or a discretionary housing payment, for example.
Jobseeker's Allowance is for people who are actively looking for a job but haven't yet found work. You have to attend weekly appointments with your job centre advisor and show that you are looking and applying for work. Jobseeker's Allowance is paid into your account every fortnight:
Employment and Support Allowance (ESA)
You can apply for Employment and Support Allowance (ESA) if you have a disability or health condition that affects how much you can work.
ESA gives you:
You can apply if you're employed, self-employed or unemployed.
You cannot make a new claim for Income Support. All new claims will be for Universal Credit which has replaced this and other benefits.
Help with funeral expenses
Having to pay for a funeral can be difficult at any time, and the costs can be particularly overwhelming when money is tight. There are several organisations that can help, and funds that you can apply for:
If you are on certain benefits and need help to pay for a funeral, you could get a Funeral Expenses Payment:
The Children's Funeral Fund for England can help to pay for some of the costs of a funeral for a child under 18:
Quaker Social Action can provided 1 to 1 support, to help you with funeral options and costs:
For help with funeral costs for a member of the Armed Forces community:
Food banks work with the local authority and other services, such as Citizens Advice, health services, or community charities, to provide food parcels for those most in need, in exchange for vouchers. Vouchers are issued after a referral from one of the services. Each food parcel contains a minimum of 3 days' worth of tinned and dried food.
Your local Children's Centre, acting as a referral service, can help you access a food bank service:
You can find your nearest food bank using the East Riding Food Poverty Alliance (ERFPA) map: